TERMS AND CONDITIONS

These are the terms and conditions established by the travel agency Arianna & Friends s.r.l. for the project La Mia Toscana

1) PRICE INCLUDES:
Everything specified in each package description and: weekly bed linen, towels and kitchen linen change, consumption of gas, electricity, heating, water and final cleaning, swimming pool, deckchairs and beach umbrella, garden furniture, barbecue, playground, parking and V.A.T.

2) DISCOUNT:
Discounts are given to children from 2 to 12, to groups of at least 12 persons. Please contact La Mia Toscana via mail for an estimate.

3) EXTRA SERVICE ON REQUEST:
Cleaning 15 €/h, towels change 8,00 € per person, bed linen change 5,00 € per person, babysitter 15 €/h, laundry 5 € per washing, baby cot 5 € per day. Extras have to be paid before leaving.

4) ARRIVALS AND DEPARTURES:
Arrival (check-in) between 3:00 p.m. and 8:00 p.m. and departure (check-out) before 10.00 a.m. In case of early or late arrival/departure, the client is requested to inform the agency. Please return the house key at check-out.

5) HOW TO ASK FOR AVAILABILITY:
Online Packages: select the package you are interested in to ask for availability, specifying your personal data, accommodation type and special wishes. After the agency have checked for availability, you will be contacted for an availability confirmation. Personalized Packages: go to the session “Customize your trip” and select all details and the services you are looking for. You will be given an estimate within a short time.

6) HOW TO BOOK:
Together with the availability confirmation you will receive a booking confirmation form, to be filled in and sent back via e-mail or fax to the agency. The agency will consider your booking valid only after receiving the confirmatory deposit which is 50% of the total amount (extras excluded).

7) CONFIRMATORY DEPOSIT:
The confirmatory deposit can be sent to the agency both per postal order and bank transfer. In case of postal order or bank transfer a copy of the completed transaction is needed within the expiration date of the given option.

8) BALANCE:
The balance related to the chosen package must be paid at least 20 days before arrival, per postal order or bank transfer. If the booking is made less than 20 days before arrival, the guest must pay the whole amount 100% in advance and immediately send the copy of the transaction via e-mail or fax to the agency.

9) DEPOSIT:
On arrival, the guest is requested to pay a security deposit in cash 150,00 € as a guarantee and possible repayment of damages and/or additional expenditures. The deposit will be returned at departure after the condition of the apartment are assessed.

10) CANCELLATION POLICY:
In case of cancellation the guest is requested to contact the agency via fax or e-mail immediately. In the schedule below you can find the percentage related to the entire amount which will be retained depending on the number of days preceding your arrival date.

11) ACCOMMODATION:
Accommodation in apartments: all with an independent entrance, studio apartment, 2-3 room apartments, fully equipped kitchen and living room, 1 to 3 bedrooms, 1 to 2 bathrooms. Apartments are furnished with all comforts.
Accommodation in rooms: rooms are en-suite.

12) ANIMALS:
Only small-size animals are allowed. Please contact the agency.

13) EVENTS:
Rooms at the guest’s disposal for ceremonies, banquets, meetings and conferences.

14) NOTES:
On arrival the client will receive the apartment/room in good condition and at the departure he will redelivery it in the same status. It is requested that the client will behave respectfully towards other guests. If the behaviour of the client is not in line with good manners, the owner has the right to end the contract.
The reservation is valid for those persons mentioned at the time of booking and the number of beds available in the apartment/room cannot be exceeded.